Appalachia CARES / AmeriCorps Member - Family Services Coordinator

Americorps Family Services Coordinator Position Description

THIS POSITION MUST BEGIN AUGUST 1ST, 2019 - This is a term of service for 10 and 1/2 months (1700 hours).

Habitat for Humanity is a nonprofit, ecumenical Christian ministry founded on the conviction that every man, woman and child should have a decent, safe and affordable place to live. This position reports to the Director of Family and Mortgage Services.

Key Duties and Responsibilities:

·         Recruit partner family applicants for expanded housing products such as A Brush With Kindness (ABWK) or critical home repair (CHR).

·         Coordinate existing programs to attract qualified families as needed. This may include: placing posters and fliers at businesses, churches, and local employers, and communicating and meeting with various social service agencies.

·          Assist Family Services staff in responding to calls and emails inquiring about homeownership in a timely manner, and promptly mail information packets to prospective applicants.

·         Assist with applicant orientations and assist families in the completion of the housing application.

·         Work with the Family Selection committee to select partner families for a variety of housing products including traditional Habitat homes, critical home repair, ABWK and weatherization projects. Tasks may include assisting in preparing financial eligibility calculations and summaries for the committee on each applicant. Assist Family Services staff in making all follow-up and clarification calls on homeowner applications.

·         Prepare monthly summaries on partner family progress for committee.

·         Track partner family hours and send families monthly updates and letters.

·         Work with the Family Services Committee and staff to provide educational opportunities to partner families. Plan and carry out homeowner education courses. Recruit appropriate teachers/speakers as needed.

·         Become familiar with homeowner files to be able to answer day-to-day questions.

·         Work with partner families to plan their house dedication.

·         On occasion, build alongside partner families as they complete their sweat equity requirements.

·         Build relationships and partner with residents, local agencies, and community stakeholders.

·         Attend meetings relevant to building our NR program, as necessary, e.g. local governance, community beautification, health and social services meetings and resident meetings.

·         Help to develop and market new NR programs.

·         Assist with monitoring and evaluating the outcomes of the plan through our survey tool, Success Measures.

·         Build understanding of and support for NR by collaborating with staff from other departments.

·         Contact referred individuals and walk-in/call-in inquiries and give program description and requirements, send application if they are interested.

·         Take applications and verification documents. Send letter informing them of missing documents if needed.

·         Verify all documents are current and all information makes them eligible for the program.

·         Determine verification or denial.

·         Contact homeowner throughout process with updates.

·         Schedule and attend assessments and inform homeowner of the forgivable loan conditions, and next steps in the process. Answer questions.

·         Attend AIP meetings and trainings.

·         Connect homeowner and family to other resources. Provide referrals to other programs/agencies.

·         Research other agencies and programs in the area to make sure social service referral packet is up to date.

·         Providing referrals and information to denied individuals.

·         Sending letters to applicants as needed for further communication.

·         Retrieving copies of property deeds from courthouse

·         Retrieving copies of tax records for city and county

·         Update bulletin boards in most relevant information

Preferred Skills and Experience:


·         High School diploma or equivalent

·         Valid driver’s license and ability to meet host site’s insurance requirements.

·         Microsoft Office Suite (especially Word/Excel)



·         Knowledge of, and willingness to promote, the mission and activities of Habitat for Humanity and AmeriCorps

·         Ability to work with a diverse group of people

·         Detail oriented and highly organized 

·         Strong written and verbal communication skills

·         Experience working with volunteers or teaching/group facilitation experience

·         Experience working as a member of a team

·         Public speaking experience

·         Knowledge of community development practices



·         Previous experience as a construction AmeriCorps member or with a residential homebuilder

·         Experience with power tools

·         Ability to drive large pick-up trucks preferred (or willingness to learn)

·         Knowledge of, and willingness to promote, the mission and activities of Habitat for Humanity and AmeriCorps

·         Strong verbal communication skills

·         Ability to work with a diverse group of people

·         Experience working as a member of a team

·         Experience working with volunteers or teaching/group facilitation experience

·         Basic experience with Microsoft Word/Excel

·         Knowledge of community development practices


Physical requirements for this position 

·         Ability to sit at a desk and computer for extended periods of time

·         About 30% of this position requires outreach in the community, including visiting buildings and homes which may have stairs.

·         Ability to be on one’s feet for extended periods of time, often on rough and uneven terrain.

·         Ability to work in varying weather conditions – sites are often not heated during winter and not air-conditioned during summer. 

This position is located in the Chattanooga, TN Area

Habitat is an Equal Opportunity Employer / Provides Equal Housing Opportunity

Please complete this application and submit to

Madison Bradford